All the grieving pet owner wanted was a refund.
To many, dogs aren’t just animals—they’re beloved family members.
So, when a dog passes away, the pain can be overwhelming.
Losing a pet often leaves a deep emotional void, filled with memories of love and companionship.
Although it’s always difficult to say goodbye, remembering the happy moments spent with our furry friends can bring some comfort.
Sadly, one couple experienced the heartbreaking loss of both their dogs within the same weekend.
Laura Waltenburg shared that her sister and brother-in-law were devastated after unexpectedly losing their two beloved dogs. Around the same time, a large shipment of dog food they had ordered from Chewy arrived at their doorstep—too late.
On Facebook, Laura explained:
“My sister and brother-in-law lost both of their dogs this past weekend. Shortly afterward, two 40-pound bags of food from Chewy that they had previously ordered showed up. My brother-in-law contacted the company, asking if he could return the food and get a refund, even if it meant covering the return shipping himself.”
His request was simple, but what Chewy did in response was nothing short of extraordinary.
Not only did Chewy assure them a full refund, but they went above and beyond in offering support during this difficult time.
“They were incredibly compassionate,” Laura continued. “They refunded the full amount to their credit card and suggested donating the unopened bags to a local animal shelter instead. On top of that, they asked for a photo of one of the dogs to include in their memorial tribute. And then, to our amazement, my sister and her husband received a gorgeous bouquet of flowers from Chewy. I wish everyone could hear this story—this company is truly amazing.”
Rather than just offering a refund, Chewy extended heartfelt sympathy and a touching gesture to honor the dogs and comfort the grieving family.
Unsurprisingly, Laura’s story quickly gained attention online, being shared more than 11,000 times in just a few days.
The emotional post inspired many others to share similar stories about Chewy’s compassion.
One user, Jana Lynn, recounted how the company honored her late dog with a painted portrait after a long illness.
“Chewy followed my sweet Joy through years of health challenges, including paralysis and multiple cancers. When she finally passed after a four-year battle, they sent me a canvas with her portrait. I still cry when I look at it. Their kindness is immeasurable.”
Another person posted a screenshot of a heartwarming message they received from Chewy after losing their pet, filled with empathy and comfort.
“We’re so sorry to hear about the loss of Muggings. She must’ve loved those stroller rides with the wind in her face. While this is surely a painful time, know that she was surrounded by love. Amanda, if you ever need anything—even someone to talk to—we’re always here for you.”
Chewy has clearly built a reputation for genuine compassion, offering not just customer service, but emotional support during life’s toughest moments.
In times of sorrow, simple acts of kindness like this can mean the world. This thoughtful response made a heartbreaking situation just a bit more bearable.
Feel free to share this heartwarming story with your loved ones.